FAQ & Site Info
Terms of ServiceSilktraveler is a web-based single owner business.
PAYMENT - Credit card and Paypal accepted. Shipping to an alternate address may be requested via the Ask Seller a Question tab BEFORE placing order; once order is placed I can only mail to Ship Address entered.
RETURN - CANCELLATION POLICY
Returns NOT ACCEPTED unless there has been gross misrepresentation or the wrong item was shipped - in which case you would contact seller within 24 hrs of delivery to report. --- It is important to READ THE DESCRIPTION before making a purchase of a non-returnable item. No unauthorized return (including unclaimed package returned by USPS) will be processed by seller. -- If making claim of product defect or gross misrepresentation, CONTACT SELLER before proceeding, as items MUST BE RETURNED for inspection before any replacement or refund is issued. Return must include original packaging, all contents, and tracking. No warranty can be made for naturally occurring variance in color or scent, or viscosity of vintage, out of production bath and body products. CANDLES: 1. won't be sent outside of Calif by any method but Priority so choose that method.
2. Seller reserves right to decline to process candle orders to known high temp locales and/or between Memorial Day and Labor Day!!!
If you have any question or problem with your purchase please contact me via Ask Seller a Question or the email address on your packing slip.
CANCEL ORDER - Immediate payment is required in Paypal to secure order fulfillment and there is no Cancellation mechanism. This is because item(s) are available up and through completion of payment; an order placed and paid for will override an order placed but not completed.
SHIPPING METHOD DISCRETION: You will notice that Calculated Shipping gives USPS First Class, Priority, and Standard Post as the only shipping method options. At my discretion some shipments will be sent Standard Post, usually for one of the following reasons: some insured perfumes, when shipping charged doesn't cover cost of Priority, or oversize - heavy items that can't be sent in a Flat-Rate Box. Media Mail rate is available for book ONLY orders upon request - use Ask Seller a Question link.
SHIPPING COST TIPS:
It's often possible to add items to your order for no additional shipping charge. Why? Shipping charge is based on combined weight of all items. Standard/Parcel Post and Priority rate tiers are in whole lb increments. It costs the same to mail a 2 lb as a 1.2 lb package.
BRAND NAME ITEMS.
I sell authentic Vera Bradley, Crabtree & Evelyn, L'occitane, Thymes, Tumi, Lipault and other brand name products, but am not an authorized representative, retailer, distributor, or in affiliation with any company whose brands I resell, or their representatives in any way. This store is not endorsed or authorized by any retail brand name companies. This is a business location and therefore smoking and pet-free. Items will mail in a bubble or Tyvek mailer or mailing carton. If you WANT a signature Vera box just send me a message & I can confirm any additional charge.
CARE TIPS: The Vera Bradley Signature Collection is made of 100% cotton. VB recommends machine washing (cool/gentle cycle) with mild detergent, then air-drying. Do not bleach. (Please note: Some items have a solid base that must be removed before washing. If the base is sewn in, it can be safely washed.) Vera Bradley does not recommend the use of Woolite®, since it is not recommended for cotton fabrics. Check product care label for further instructions. (I carry excellent fine fabric washes: Caldrea, Crabtree & Evelyn and Tocca).
CLOTHING & ACCESSORIES - CABoard Clothing Condition Guide:
NWT: New with tags, never washed or worn; no flaws.
NWOT: New without tags, never washed or worn; no flaws.
LIKE NEW: Appears new, no signs of wear, possibly washed and or worn; no flaws.
EXCELLENT: Previously worn, with only very slight wash wear; no flaws.
VERY GOOD: Previously worn with moderate wash wear/fade, but no visible flaws.
GOOD/PLAY: Previously worn with minor visible flaw, &/or significant wash wear/fade
FAIR: Previously worn with significant visible flaw, &/or heavy wash wear/fade.
POOR: Not wearable, severe flaws/damage, but with desirable usable elements (such as reuse of fabric in sewing project, etc).
** Flaws might include spots, stains, holes, tears, fabric irregularities, problems with buttons, zippers, snap, etc.
INSURED and/or PERFUME SHIPMENTS: Some fragrances will be mailed by Ground transport in accordance with USPS regulations. Shipping charge may include insurance, depending on the rarity and value of the fragrance item. Your Shipping Notice will provide detail. Additionally, some one-of-a-kind or over $100 value items will be sent insured for both our protection.
INSURANCE PORTION of SHIPPING, approximate.
* $2.50 - $0.01 to $50
* $3.50 - $50.01 to $100
* $4.50 - $100.01 to $200
* $5.50 - $200.01 to $300
* $7.50 - $300.01 to $400
* $8.50 - $400.01 to $500
SEARCH TIPS: I don't have control over where Other Items photo gallery or retailer ad will start, within a listing. This can mean that important description details are hidden. When you notice a [Full Description] box above the photo gallery @ page bottom please click on it. Anytime the " eCRATER " logo and not SILKTRAVELER logo is at the page top it means you need to click VIEW STORE to access the full range of pages in SILKTRAVELER.
SEARCH KEYWORDS you may find helpful are: EDT, Travel, 50, 100, 250 and 500 [for size], F/S [= free ship], Single, Rare, Disc, NWT [new, with tag]. In the ADVANCED SEARCH tab next to the Search box you can narrow a search by Date Posted & Price. My CATEGORIES are arranged by Brand [and within Crabtree Evelyn by Product Type] so you may want to Search by the scent or pattern or line for all other items, such as: Savannah, Capri, Fig, Le Couvent, etc.