FAQ

•PAYMENTS ACCEPTED: Four major credit cards and Paypal - to confirmed address only. Shipping to alternate address may be allowed and may require addt'l cost of Signature Confirmation; this because payment processors only protect payments of shipments to Confirmed Addresses - to request use the Ask Seller a Question link. • CARRIER: United States Postal Service - USPS. • DELIVERY CONFIRMATION is included on every order. • PROCESSING TIME: Most orders ship within 24 hours of payment, but allow 1-2 postal days for processing over the weekend, especially in holiday weeks. • DELIVERY TIME - starts from date shipped and shipping is from California - these are POSTAL BUSINESS DAYS. • First Class: 2-5 days; Priority = 1 to 3 days; Standard Post = 2 to 9 days. Orders to upper East Coast add 1-2 days. • METHODS: Standard Post may be substituted if calculated Priority shipping doesn’t cover cost – likely only be for purchases that need large, oversize cartons. First Class/Standard Post + insurance may be used instead of Priority for one of a kind/value over $50 items. • PACKAGING - Petroleum-based, non-recyclable bubblewrap and styro are environmentally unsound and used as little as possible. Recycled and recyclable materials are used proudly. I have SUPERB delivery results! • SHIPPING NOTIFICATION: SHIPPING NOTICES can vary according to which venue the label is printed through; watch your Inbox and Junk folder. • PERFUME / INSURED SHIPMENTS: Some fragrances will be mailed by Ground transport in accordance with USPS regulations. Shipping charge may include insurance, depending on the rarity and value of the fragrance item. Your Shipping Notice will provide detail. •• INSURANCE PORTION of SHIPPING, approximate. • $0.01 to $50 = $2.25 [for 1st class]• $50.01 to $100 = $3.00 • $100.01 to $200 = $3.50 • $200.01 to $300 = $5.75 • $300.01 to $400 = $6.50 • $400.01 to $500 = $7.50. • SIGNATURE CONFIRMED SHIPPING REQUIRED ON ORDERS OVER $250 (by Payment processors; addt’l $2.50-$3.00).
USPS calculated shipping is based on the combined weight of item(s) from Calif to your zip code. USPS has great flate-rate options if your order is over 2 lbs and/or you are more than 2 states away from my CALIF location. (ie: One 16.9 oz item ships at 2lb rate which is $12.85 coast-to-coast, whereas a box of 3-4 of them is around $14 plus handling/ins depending on total item $$). = Prices are based on Cost, Market prices, Condition. You might browse entire store and find both new and pre-owned of some items at varied prices. Additional info in the next FAQ tab. = Buyers using Freight Forwarding Companies: Be aware that my shipping is to your US ship-to address and any issues relating to forwarding, packaging or repackaging, damage and loss beyond the US address are strictly between you and the forwarder. It is up to you to find out ahead of time if they will indeed forward something to your end destination. I reserve the right to decline shipment to non cardholder address and orders placed with non-USA billing address. Perfume, aerosol and flammable items are prohibited shipping via USPS. MULTIPLE PURCHASE SHIPPING DISCOUNT is only available for all items paid on ONE order. = Contact me via the ASK SELLER A QUESTION tab to inquire after reading entire topic. I ship via USPS Priority International ONLY to SOME, but not all countries. The Priority methods I do NOT use are: SMALL flat-rate box and flat-rate ENVELOPE, because they are not insurable or trackable. International parcels are a 1 lb/1kg minimum ship weight. Int'l shipping will include a small handling charge for addt'l work required. I do not ship to all countries. Tell me what country, what item(s) you are interested in, and I will confirm if it can be shipped. A request to undervalue or mark as gift will be ignored as US and International government regulations prohibit such behavior. I do not ship perfume out of USA - don't ask.
The BUY NOW tab means the item is AVAILABLE and the ON HOLD tab means it is not. Click " Buy Now " on your item(s) to send to the Shopping Cart. Enter Qty desired in box and a message in red will advise if qty you entered is not available. You can check quantity without completing a purchase. Use Search box to see if addt'l product is available as separate listing. -The majority of items carried at SILKTRAVELER are out-of-production and retired, which means they are no longer available from retailers. Prices will usually be higher than original retail msrp. -Prices, discounts, offers: this is not an auction site and prices are set based on my costs, overhead, market availability, and marketplace rates. Requests to lower price will usually go unanswered. Tip: 99% of the questions about price are on an item that is available nowhere else on WWW. Only buy what you absolutely want and value!
Cancellation, Return Policy. Important 1st time buyer info. CANCEL ORDER - orders cannot be cancelled once you've initiated/authorized charge. Special requests need to be made BEFORE order is placed. Returns NOT ACCEPTED unless there has been gross misrepresentation or the wrong item was shipped - in which case you would contact seller within 48 hrs of delivery to report. Listing includes picture and detailed description with measurements to assist you in making an informed purchase. It is important to READ THE DESCRIPTION before making a purchase of a non-returnable item. No unauthorized return will be processed by seller. If making claim of product defect or gross misrepresentation, CONTACT SELLER before proceeding, as items MUST BE RETURNED for inspection before any replacement or refund is determined. Return must include tracking. Shipping is only refunded for confirmed wrong item sent or gross misrepresentation - hint: it's never been requested. No warranty can be made for naturally occurring variance in color or scent of vintage, out of production bath/body products. ISSUES - If you are in any way dissatisfied with your order I would appreciate a contact, especially before/instead of leaving unfavorable feedback comments. This is a courtesy one affords a conscientious and detailed Seller. If I have made a mistake let me know! If your expectations weren't met, let me know! If this is your first purchase of a discontinued, retired, or pre-owned used product you may have questions; use Ask Seller a Question - that's what its for! If you are purchasing a new beauty product that you have not used before remember that I am a Reseller, not the manufacturer, and unable to take returns if you do not like the product. If you are unprepared to keep a beauty product should you not like it, you should make a first purchase from the manufacturer who takes returns.
•CABoard Clothing Condition Guide - •NWT: New with tags, never washed or worn; no flaws. •NWOT: New without tags, never washed or worn; no flaws. •LIKE NEW: Appears new, no signs of wear, possibly washed and or worn; no flaws. •EXCELLENT: Previously worn, with only very slight wash wear; no flaws. •VERY GOOD: Previously worn with moderate wash wear/fade, but no visible flaws. •GOOD/PLAY: Previously worn with minor visible flaw, &/or significant wash wear/fade •FAIR: Previously worn with significant visible flaw, &/or heavy wash wear/fade. •POOR: Not wearable, severe flaws/damage, but with desirable usable elements (such as reuse of fabric in sewing project, etc). •• Flaws might include spots, stains, holes, tears, fabric irregularities, problems with buttons, zippers, snap, etc • ••BOOK CONDITION GUIDE : •NEW - Item is brand new, unused and unmarked, in flawless condition. •FINE/LIKE NEW (F) - No defects, little usage. May show remainder marks. Older books may show minor flaws. •VERY GOOD (VG) - Shows some signs of wear and is no longer fresh. Attractive. •GOOD (G) - Average used book with all pages present. Possible loose bindings, highlighting, cocked spine or torn dust jackets. •FAIR (FR) - Obviously well-worn, but no text pages missing. May be without endpapers or title page. Markings do not interfere with readability.
Silktraveler is a business and therefore a smoke and pet-free environment. DISCLOSURE FOR PERSONS WITH ALLERGIES: Seller cannot give 100% smoke/pet-free guarantee on the few pre-owned items not stated as coming from my personal collection. I am not affiliated with any of the brands carried here in any way, but I love their high quality products. The use of the brand name is for the description of the item only. All trademarks and logos mentioned are used for identification purposes only and are registered trademarks of the name companies who reserve the rights of ownership. The use of any product name mentioned in this auction is not intended to suggest that the company, trademark, or logo is affiliated with or endorses this auction in any way. DISCONTINUED LINES - Crabtree & Evelyn = Apricot Kernal Oil -- Azzemour -- Baby -- (Nursery Tails & Tom Kitten) -- Camomile -- Cayman Winds -- Damask Rose -- Evelyn [limited] -- Found -- Gardenia -- Kalahari -- Lost -- Nadira -- Passion Flower -- Patchouli -- Sarawak -- Savannah Gardens -- Spring Rain -- Vanilla -- Veranda --- Wakaya -- HOLIDAY LINES --- Cacao Noir, Noel original, Vanilla Blanc, Windsor Forest, Winter Birch. DISCONTINUED LINES L'OCCITANE = Lotion & Fragrance only -- limited stock -- Ambre Amber -- Lotus Flower -- Magnolia original, Magnolia Eau du Val -- Mimosa Eau d'azur -- Neroli original -- Orange Blossom original -- Orange Leaves -- Vanilliers original, Vanilla - Vanille. RETIRED LINES VERA BRADLEY -- Animal Kingdom [lmtd], Chanticleer [lmtd], Botanica, Capri Blue & Melon, Classic Black 7/06-1/08, Frankly Scarlet, Hope Toile, Java Blue, Kensington, Medallion, Mediterranean Blue & White, Mesa Red, Peacock, Petal Pink, Riviera Blue, Totally Turq, Zebras [lmtd], and some Microfiber